FAQ & Troubleshooting
How to send test push messages to your devices?
Read on: Send and schedule push messages Why am I not receiving push notifications from app on my device? Send test push messages to one device Step 1: Get your device key. Open the main menu of your app, then tap 7 times on the version number to see ...
How to integrate your mobile app with Doofinder Product Search [PrestaShop]?
Search functionality is crucial for your website and mobile app to succeed. Knowing that, JMango360 is proud to introduce an integration with Doofinder -- a powerful internal search engine for e-commerce. The following parameters are required for ...
How to enable push notifications for order tracking?
It’s easy to increase customer satisfaction with automated order status push notifications from your mobile app. These push notifications are automatically generated and sent to your app users every time there is a change in the tracking status of ...
How to create coupon code for mobile app users only ?
It's a great idea to reward your app users by offering coupon codes that can be applied on app only. This feature supports you in promoting your app and increasing downloads and user activation. How to create coupon code for mobile app users only? ...
JMango360 announcement: Sign in with Apple [Lightspeed]
In 2019, with the release of iOS 13, Apple introduced Sign in with Apple as a new way to sign up for accounts in apps and websites. Sign in with Apple allows app users to sign in to apps and websites using the Apple ID they already have instead of ...
How to hide products on PrestaShop app?
If certain products are not supported on mobile or if you want them not to appear in app, you can go to PrestaShop Back Office and hide them easily. Step 1: Log in to PrestaShop Back Office, then go to Catalog > Products. Step 2: Find the product ...
How to hide products on Magento app?
If certain products are not supported on mobile or if you want them not to appear in app, you can go to Magento Admin and hide them easily. Step 1: Log in to Magento Admin and go to Catalog > Products. Step 2: Find the product you want to hide on ...
Changes to the website and the impact on the app
As the JMango360 apps are fully integrated with your store backend, changes to the backend of the website will have an impact on the app. In this article our recommendations and steps to include the app in the testing process prior to installing ...
How to enable back-in-stock push notifications?
There will be times when you are unable to fully provide your app users with certain products they are out to buy. To ease the disappointment, you can consider using our back-in-stock push notifications to help your app users purchase instantly right ...
How to get the link to my app on the App Stores?
Apple App Store Apple App Store URL uses the following format: https://apps.apple.com/<country>/app/<app–name>/id<app-ID> Find app link via App Store Connect Step 1: Log in to App Store Connect, then click My Apps and select your app. Step ...
Native payment: Stripe
Stripe native payment is sure a great choice for a fast, easy, and safe checkout. Our integration with Stripe SDK allows app users to pay with many Stripe supported payment methods such as Credit Cards, Apple Pay, Google Pay, iDEAL, and Bancontact. ...
Native payment: Braintree
It stands to reason that a lengthy and complicated checkout process discourages customers and increases cart abandonment. Knowing that JMango360 provides you and your app users with a fast and convenient native payment process. We integrate the ...
How to change Apple Developer Account from Individual to Organization?
If you have previously opened an Individual account with Apple, you can convert it into an Organization account later with ease. Here is how. Step 1: Check if you have a D-U-N-S number using the D-U-N-S Number look-up tool. If not, request a D-U-N-S ...
How to speed up your app with API caching [Magento & PrestaShop]?
App response time matters. To optimize your app response time, JMango360 supports API caching to improve data communication between our plugin and your server. API caching is made available to Magento (Native & PWA) and PrestaShop (Native & PWA). How ...
App integration: Provide access to your store backend
Your website's backend access is required in order for us to do your app's integration. Please provide us with access to some administration areas of your website backend. Please be well noted that we require NO access to anything related to the ...
I’m changing my e-commerce platform, what about my App?
If you change your e-commerce platform, the backend changes and that means we have to build a new app with the associated onboarding fees. If you already have an app, you could, of course, use your existing design. Overview The new app integrated ...
How to update shop content?
Update products You don't need to re-integrate your app if you update existing products or add new products to your website. However, time-varying delay may occur due to data transfer. While updating or adding several products causes zero or just ...
How to renew Apple Developer Membership?
Your Apple Developer Membership expires annually. Make sure to renew your membership before it expires to keep your account active and maintain membership benefits. You can either renew your membership manually or have it automatically renewed. ...
Apple Pay - Stripe: Setup
Apple Pay allows your app users to frictionlessly pay with one touch using a stored credit card. Before you can use Apple Pay with Stripe on iOS apps, you need to activate Apple Pay on apps in Stripe Dashboard. Step 1: Download Certificate Signing ...
PayPal - Braintree: Testing and Go Live
Linked PayPal testing Braintree accepts PayPal payment. You need the API credentials for your PayPal sandbox test account to link that PayPal sandbox test account to your Braintree sandbox account. Linked PayPal testing is available for iOS v4, ...
How to get the app version number of your Android/iOS app?
The app version of your iOS or Android app can be found at the bottom of the main menu.
How to turn on 2-factor authentication for Apple ID?
Two-factor authentication is an extra layer of security for your Apple ID designed to ensure that you're the only person who can access your account, even if someone knows your password. Without this feature enabled, you cannot log in to Apple ...
How to get your device information for troubleshooting purpose?
To get your device information for troubleshooting purpose, please open your app's main menu and tap on the app version number seven (07) times. A pop-up will appear showing your device information. Here you can choose Send Mail and send the device ...
How to set up universal links for your app?
Universal link is a great way to strengthen the relationship between your website and your app. With universal links, your customers are brought directly to a product category or product details page in your app when they click on a product category ...
Magento: Why does it not respond when I select users to send push messages?
Issue Your app is live and you want to send push messages to your customers. Unexpectedly, it doesn't respond when you tap on the user icon when creating a new message in JMango360 App Dashboard. Cause This is caused by the JMango360 plugin ...
How to transfer apps to a different Google Play Developer account?
If you want to transfer your apps to a different Google Play Developer account, please submit a transfer request to Google. Transfer requests are typically processed by Google within 48 hours. Find the detailed article from Google here.
Why do I neither find nor install app on Android tablet?
Issue You cannot search for the app on Android tablets though it is available in Google Play Store in your country. Even when you can find the app by opening the direct app link in Google Play Store, you still fail to install the app. It says 'Your ...
Why can't I see updates on the categories I create manually?
Issue The product categories you created manually may not see updates from the Magento website, such as: Updates on categories and subcategories (thumbnail image, etc.) Updates on products (name, description, price, inventory, etc.) Solution To get ...
How many languages does JMango360 support?
JMango360 makes it easy to prepare your app in multiple languages and regions. Currently, we support 15 languages and we are open to support more languages in the world. Feel free to contact us to have more information about app internationalization. ...
Which product types does JMango360 support?
Currently, JMango360 apps support the following product types. Unsupported product types are not imported into the app during integration, thus being hidden in the app. Magento Simple product Configurable product Grouped product Bundle product Gift ...
How to change my developer name on Apple App Store and Google Play Store?
Apple App Store Changing your developer name in Apple Developer Center is not a straight-forward process. Bellow are two methods for changing your developer name. Developer name guidelines It is necessary to understand the guidelines for a developer ...
Magento: Why is the Wishlist feature not available in my app?
Issue There is no wishlist in your app, thus your app users cannot add favorite items to wishlist for later purchase. Cause This issue may happen because you disable wishlist on your website. Solution To turn on wishlist on your site, please do the ...
Can JMango360 apps work offline?
JMango360 apps cannot work offline. Our apps need network access to make API requests.
Magento: Why does mobile app not show certain products in categories?
Issue Certain products that are enabled in Magento Admin cannot be found in the mobile app. Cause This issue may be caused by: App's unsupported product types: 'Downloadable' and 'Virtual' products are not supported on app. Product visibility: 'Not ...
How to avoid app rejection because of violation of YouTube API Terms of Service?
Before building your app with JMango360, please pay special attention to YouTube API Services Terms of Service. Regarding this, your app might get rejected from Google if it enables background playing of YouTube videos. Please be noted that JMango360 ...
Magento: It says 'Invalid Token' during checkout
Issue When you tap on the Checkout button to check out your cart, you get an error message 'Invalid Token' and fail to check out. Cause This issue happens because the setting Use token for Api communications in Magento Admin is set to YES while it ...
Magento: Why do I fail to redirect to webpage when checking out in app?
Issue When you check out your cart using web checkout, you get an error message and cannot check out. OR Cause This issue happens because the JMango360 plugin cannot automatically detect the website's checkout URL. Solution Step 1: Log in ...
Magento: Why does the JMango360 reports not show any orders/sales/customers?
Issue In Magento Admin > JMango360 > Reports, you can see different reports on orders, sales, and customers coming from your JMango360 apps. Unexpectedly, you do not see any data in these reports. Solution If orders are not invoiced, they will not ...
Why does Android app ask for permissions, what are they for?
About app permissions Before you download an app from Google Play over Android mobile, you may need to give the app permission to access specific capabilities or information on your device, known as permission groups. Review permissions on app ...
Magento: It says 'Session expired' or 'Cannot authorise to RESTful API access' when retrieving store view list
Issue You create a Magento integrated app using the Quick Start Guide. In step 3 Configure Plugin, when you verify connection, you get the warning message 'Session expired' or 'Cannot authorise to RESTful API access'. As a result, the store view list ...
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