FAQ & Troubleshooting
Magento: It says 'Extension dependencies' when installing the JMango360 plugin
Issue When installing the JMango360 plugin in Magento Connect Manager, the installation process fails and you get an error message 'Extension dependencies'. Cause This issue may happen because: The Magento version is incompatible with the ...
Magento: Why can't I filter products in my app?
Issue You cannot filter products in a category on app. On iOS On Android Cause This issue ...
Magento: It says 'The product can not be found' or 'No products found' when searching or checking out
Issue You cannot search for any products, even when the products do exist in categories. Besides, when you want to check out your shopping cart, you get an error message 'The products cannot be found' and fail to check out. Cause This issue may ...
Magento: It says 'Access denied. Please check the API Username and API key.' when opening product catalog
Issue When you open product catalog, your app shows an error message 'Access denied. Please check the API username and API key' and does not work anymore. Cause The issue happens because the API username and/or API key in your website backend and ...
What should I do when my app suddenly crashes?
Issue Your app suddenly crashes. Cause App crash can happen because of the following reasons: App conflicts with updates on devices App is incompatible with devices Internal device storage is getting low System calls invalid data Solution Close the ...
Magento: It says 'Service not available' after plugin re-installation/upgrade
Issue There will come a time when the JMango360 plugin needs to be re-installed or upgraded to a newer version. However, after re-installing/upgrading the plugin, console screen shows that the plugin already exists. As a result, your website might be ...
Magento: Why don't updates show up in my app?
Issue Changes to your Magento Admin do not show up in your app. Changes included: Update product information (name, description, price, inventory, etc.) Create or delete categories and subcategories Get new features to the website Solution Just two ...
Why am I not receiving push notifications from app on my device?
Issue You send push notifications to your app users but they do not receive any at all. Cause This issue is possibly caused because your users block push notifications from your app. When your app is opened for the first time, it shows a prompt ...
When should I pay?
Our business model is a subscription model so you don't need to make huge investments upfront to develop a mobile app. We get paid when you are happy and satisfied with your app and submit a publish request to us. Soon after that your app will be ...
Who owns your app?
When you build your app with JMango360, you own your app. Not only does JMango360 help you create, design, and publish your app to the App Stores, but we are also expert in setting up and executing app marketing campaigns and improving App Store ...
How to install JMango360 apps on iPad?
To download and install JMango360 apps on your iPad, follow these steps: Step 1: On your iPad, open the App Store application. Step 2: Search for the app you are looking for. Don't worry if the app doesn't come up in your search. Step 3: At the top ...