Magento: It says 'Access denied. Please check the API Username and API key.' when opening product catalog

Magento: It says 'Access denied. Please check the API Username and API key.' when opening product catalog

Issue

When you open product catalog, your app shows an error message 'Access denied. Please check the API username and API key' and does not work anymore.


Cause

The issue happens because the API username and/or API key in your website backend and JMango360 Back Office do not mach each other, thus failing to establish the connection between your website and mobile app. 

Solution

Please log in to the website backend and JMango360 Back Office and make sure the API username and API key are the same. Don't forget to re-integrate your app to be 100% certain that your app is integrated successfully with your website.
  1. Magento 1 Admin: Check the API credentials in JMango360 > Settings > Connection credentials
  2. Magento 2 Admin: Check the API credentials in Stores > Configuration > Services > JMango360 Mobile > Connection credentials
  3. JMango360 Back Office: Check the API credentials in Settings > Magento Integration Settings

    • Related Articles

    • Magento: It says 'Session expired' or 'Cannot authorise to RESTful API access' when retrieving store view list

      Issue You create a Magento integrated app using the Quick Start Guide. In step 3 Configure Plugin, when you verify connection, you get the warning message 'Session expired' or 'Cannot authorise to RESTful API access'. As a result, the store view list ...

    • Magento: It says 'Extension dependencies' when installing the JMango360 plugin

      Issue When installing the JMango360 plugin in Magento Connect Manager, the installation process fails and you get an error message 'Extension dependencies'.   Cause This issue may happen because:  The Magento version is incompatible with the ...

    • New features & updates

      New features & updates In this article, you’ll find our key technical updates and new features for our app products grouped by quarter. Discover new possibilities to improve your app. If you see any interesting features or you have questions, please ...

    • Magento integration settings

      Settings available in JMango360 Back Office > Settings > Magento Integration Settings. Download plugin packages JMango360 plugin for Magento 2 is available on Magento Marketplace. Meanwhile, the plugin for Magento 1 is downloadable from our platform. ...

    • Magento PWA integration settings

      Settings available in JMango360 Back Office > Settings > Magento Integration Settings. Integrate with your Magento store Re-integration is required for changes on your Magento store to take place on your PWA. You can easily integrate with your ...