Feefo integration

Feefo integration

In this article, we'll walk you through an overview of Feefo and the steps to connect Feefo to your app. 
When you complete the setup process for Feefo in Alphonso, the integration will take effect immediately without any additional steps from JMango360.

1. About Feefo 

Feefo is a review and feedback management platform designed to assist businesses in collecting and managing customer opinions effectively. Feefo offers multiple methods for collecting customer feedback and reviews, including email invitations, SMS, and feedback forms embedded on websites.

2. Benefits of the connection

With the integration of Feefo and your app, users can read reviews about the products offered in the app. They can write reviews only when they receive a feedback invitation from Feefo.

The connection boosts trust with verified customer reviews, improving the customer experience and increasing conversion rates. Ultimately, you can strengthen your brand reputation and drive customer loyalty. 

3. Connecting Feefo to your app

3.1 Scope of the integration

The scope of the connection is defined as follows:
  1. Display review summaries on the product list page for a quick overview.
  2. Show both review summaries and detailed reviews on the product detail page.
  3. Enable app users to filter product reviews based on star ratings and write product reviews. 
  4. Write a review within the product detail page. 

3.2 Steps to enable the Feefo integration

For a successful connection, ensure that your product detail page (PDP) includes a review block. This block is where reviews from Feefo will be displayed. Additionally, having Feefo installed on your BigCommerce account is a prerequisite. Note that you can connect only to one review integration. 

Follow the instructions below to integrate Feefo with your app.

Step 1: Find your merchant identifier
  1. In Feefo Hub, go to Settings on the left-hand menu, then select Business details. (You can also access Feefo Hub via the BigCommerce backend by navigating to Apps > Feefo.)
  2. You’ll find your merchant identifier under Feefo account details on the right-hand side.

Step 2: Provide the merchant identifier in Alphonso 
  1. In Alphonso, navigate to Integrations, and then click Feefo
  2. Paste the merchant identifier into the connect integration field in Alphonso. Then click Connect.

All’s done!

If you have any further questions about using my account, we’re happy to help! Please reach out to us at customer.success@jmango360.com!

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