Why do I get an 'Invalid Coupon' error message when trying to use mobile-specific coupon code?

Why do I get an 'Invalid Coupon' error message when trying to use mobile-specific coupon code?

Issue

In order to attract mobile customers to use your mobile app/PWA, you generate a mobile-specific coupon code that works on app/PWA only. While testing the coupon code, you get an Invalid Coupon error message.


Cause

This issue happens because JMango360 has no permission to create new coupon codes in your store backend.

Solution

‚ÄčWe have updated the JMango360 app with correct access to your store. Please do the following:
  1. Upgrade the JMango360 Mobile/PWA app in BigCommerce Control Panel > Apps > JMango360 Mobile/PWA.
  2. Re-integrate your app/PWA in JMango360 Back Office > Your App > Integration Settings.
  3. Test your mobile coupon code on mobile device.

Please contact us if you need any further information.
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