Why am I not receiving push notifications from app on my device?

Why am I not receiving push notifications from app on my device?

Issue

Your app sends push notifications but app users do not receive any at all.

Cause

This issue is possibly caused because push notifications are blocked by users. When an app is opened for the first time, the device displays a prompt to ask for users' permission to send them push notifications. If users deny the request, the app will not send them push notifications until they change the permission manually. 



Solution

If you choose to disable push notifications of an app and later want to change your mind, just do the following:
  1. iOS: Go to Settings > Notifications, find the app and turn Allow Notifications on. Now you can customize push notifications as you would like.
  2. Android: Go to Settings > Apps & notifications > Notifications > Recent sent, find the app and then enable or customize push notifications as you wish.
Please contact us if you need any further information.



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