Why am I not receiving push notifications from app on my device?

Why am I not receiving push notifications from app on my device?


You send push notifications to your app users but they do not receive any at all.


This issue is possibly caused because your users block push notifications from your app. When your app is opened for the first time, it shows a prompt asking your users whether they want to receive push notifications. If they deny the request, the app will not send them push notifications until they change the permission manually. 


If you choose to deny push notifications from an app and later want to change your mind, do the following:
  1. iOS: Go to Settings > Notifications, find the app and turn on Allow Notifications. Further customize push notifications as you would like.
  2. Android: Go to Settings > Apps & notifications > Notifications > Recent sent, find the app then enable or customize push notifications as you wish.
If push notifications are allowed but none are received, there could be an issue with your mobile app. Please let us know by submitting a ticket.
    • Related Articles

    • OneSignal Push Notifications and In-App Messages

      Push notifications are the most effective tool available to mobile app marketers for attracting and keeping app users. Learn more about the effectiveness of mobile app push notifications with the help of OneSignal services and the articles below, ...
    • Send and schedule push messages

      Push messages are great for engaging and re-engaging mobile customers. Our push message feature allows you to send instant and scheduled push messages to your customers with ease.  To send and schedule push messages, please log in to JMango360 Back ...
    • How to enable push notifications for order tracking?

      It’s easy to increase customer satisfaction with automated order status push notifications from your mobile app. These push notifications are automatically generated and sent to your app users every time there is a change in the tracking status of ...
    • How to send test push messages to your devices?

      Read on: Send and schedule push messages Why am I not receiving push notifications from app on my device? Send test push messages to one device Step 1: Get your device key. Open the main menu of your app, then tap 7 times on the version number to see ...
    • How to enable back-in-stock push notifications?

      There will be times when you are unable to fully provide your app users with certain products they are out to buy. To ease the disappointment, you can consider using our back-in-stock push notifications to help your app users purchase instantly right ...